FAQs

Alice & More Pets Store – FAQs 🐾❓

Got questions? We’ve got answers! Here are some of the most common queries from our amazing pet-loving customers.

1. How do I place an order?

Ordering is easy! Simply browse our collection, add your favorite items to the cart, and proceed to checkout. We’ll handle the rest!

2. What payment methods do you accept?

We accept credit/debit cards, PayPal, and Afterpay (if available), ensuring a secure and hassle-free shopping experience.

3. How long does shipping take?

We dispatch orders within 1-2 business days. Delivery times vary depending on your location—check our Shipping Policy for more details.

4. Can I track my order?

Absolutely! Once your order is shipped, you’ll receive a tracking number to keep an eye on your pet’s goodies every step of the way.

5. Do you offer refunds or exchanges?

Yes! We have a 30-day money-back guarantee for unused items in original condition. If you need a refund or an exchange, contact our support team.

6. What if I receive a faulty or incorrect item?

We’re sorry about that! If you receive the wrong item or a defective product, let us know ASAP, and we’ll make it right.

7. Are your pet products safe?

Yes! We carefully select and design high-quality, pet-friendly products that are safe, durable, and comfortable for your furry friends.

8. How do I contact customer support?

We’re always here to help! Reach out to us via email or our contact form, and we’ll get back to you as soon as possible.

Still have questions? Contact us today! We’re happy to assist you. 🐶🐱💖